Companies on a national, European or international level are under increased pressure to demonstrate, that they are working in an efficient, error-free, responsible and reliable manner.

It is therefore important for companies to know, who is to fulfil which tasks when, how and why. A quality management system as per DIN EN ISO 9001 is therefore an effective management tool and helps to create direct competitive advantages for your company. Here, the early detection of weak points, the creation of transparent structures within the company, the avoidance of possible mistakes as well as the continuous improvement of operational processes are of the utmost importance.

DIN EN ISO 9001 is a recognised standard across the world, which defines the requirements in terms of effective quality management within companies.

The main principles in terms of a quality management system in line with ISO 9001 are as follows:

* Customer focus
* Management
* Individual commitment
* Process-orientated approach
* Improvement
* Fact-based decisions
* Relationship management

Currently, an updated version of DIN EN ISO 9001 from 2015 is being utilised. The most important changes compared to the previous version from 2008 are as follows:

* Changes to the order of the respective paragraphs – adjustment in order to achieve a uniform structure in terms of all management system standards.
* Additions to the paragraph on “Organisational context” as a standard requirement.
* A risk-based approach has been included.
* The process-orientated approach has been extended upon.
* More emphasis has been placed on the responsibilities of top management. It is no longer necessary to appoint a “top management contact”.
* Stipulations in terms of the planning and execution of changes to QM systems have been included.
* Stipulations in regards to activities following the delivery of products or services have been added.
* Knowledge held within the organisation has been included as a resource.